Frequently Asked Questions (FAQs)
I am a potential new patient. How can I make an appointment?
Give our office a call at (909) 931-3388! Our number is the best way to reach us. We are happy to assist you in scheduling a new patient consultation with one of the excellent providers in our office.
I am not sure if I need to see a psychiatrist or a therapist. What is the difference?
A psychiatrist will evaluate the patient to determine if the patient will benefit from medication. If this is the case, the doctor will prescribe the medication and asked the patient to schedule follow-up appointments for medication management.
A therapist will discuss the issues a patient is dealing with and try to help the patient find solutions. If follow-up sessions are needed, the therapist will ask the patient to schedule more appointments. Psychotherapy helps children, adolescents, and adults in a variety of ways. They receive emotional support, resolve conflicts with people, understand feelings and problems, and try out new solutions to old problems.
How can I prepare for my first appointment?
To prepare for your first appointment, please prepare to arrive ~30 minutes before your scheduled appointment time. This time is to account for new patient intake forms to be filled out before seeing your mental health provider. To save time, you can also visit the "Forms" tab on our website to print out and fill out the necessary forms to bring with you!
Upon arrival, you will need to present your ID and Insurance Card(s) so that we are able to make a quick copy for your patient chart. From there, your provider will meet you in the waiting room, bring you to their office, and begin your visit. Your first appointment typically includes a discussion of your mental health history, current symptoms, medical background, and treatment goals. This allows us to better understand your concerns and develop an individualized treatment plan. They look forward to meeting you!
Do you accept all insurances?
We accept most insurances. A simple phone call to your insurance company will inform you if our providers accept your insurance. For patients who plan to apply medical insurance towards their visit, an authorization will be obtained. It will inform us as to how many visits you have per calendar year, what services you can obtain, and what your copay will be. We bill insurance companies as a courtesy to you, the patient. It is also the patient's responsibility to know about their insurance as well.
For our patients without medical insurance, we can provide affordable self-pay options. Please call our office for exact pricing details.
Do you offer in-person and TeleHealth appointments?
Yes! Our team is dedicated to making your visit as convenient and stress-free as possible. However, please be aware that we do require that initial patient consultations take place in-office. This is so our providers can assess you holistically and meet you in person.
What if your doctor or therapist doesn't deal with my issue?
We have a well rounded staff with years of experience, and we are committed to assisting you to the best of our abilities. However, if we cannot, we will refer you to our trustable network of providers who can address your exact concerns.